At Devon Van Hire, our commitment to providing exceptional service starts from the moment we open our doors each day. Join us as we take you behind the scenes to see the dedication and teamwork that go into making every rental experience smooth and enjoyable for our customers.

Early Morning Preparation

Our day begins bright and early at 8:00 AM (Monday to Friday), with our friendly staff arriving at our headquarters in Newton Abbot. The first task of the day is to perform a thorough inspection of our fleet. Our team of skilled mechanics ensures that all vehicles are in top condition, ready for the road. This routine maintenance is crucial for the safety and reliability of our rentals.

Customer Service Excellence

Once the fleet checks are complete, our customer service team gears up for a busy day. Answering phone calls, responding to online inquiries, and assisting walk-in customers, they are the heart of our operations. Whether it’s helping a family book a minibus for a holiday or advising a business on the best van for their needs, our team is always ready to provide personalized and professional assistance.

Free Delivery and Collection

One of the standout services we offer is free delivery and collection. Our drivers are on the move early, delivering rental vehicles to customers across the South West of England. This service adds an extra layer of convenience, ensuring that customers can start their journeys without any hassle. Our drivers are not just delivery experts; they also provide a brief orientation on the vehicle’s features and answer any last-minute questions.

Booking and Administration

Back at the office, our booking team is busy managing reservations and ensuring everything runs smoothly. They handle everything from one-way rentals to securing European insurance cover for customers planning international trips. Their meticulous attention to detail guarantees that each booking is accurate and tailored to the customer’s specific needs.

Fleet Management

Our diverse fleet, which includes everything from small vans to large trucks, is meticulously managed to ensure availability and variety. Each vehicle is cleaned and sanitized thoroughly before it goes out to the next customer. We specialize in renting new and nearly new vehicles that are well-maintained and reliable, providing peace of mind for our customers.

Customer Satisfaction

Customer feedback is invaluable to us. Our team regularly follows up with customers to ensure their rental experience met their expectations. We take pride in our 100% satisfaction guarantee, and any issues are addressed promptly and professionally. Positive reviews and testimonials are shared during team meetings, motivating our staff to continue delivering excellent service.

Roadside Assistance

In the rare event of a breakdown, our partnership with the AA (Automobile Association) ensures that customers receive prompt roadside assistance. Our fleet membership provides an added layer of security, ensuring customers are never left stranded.

End of Day Wrap-Up

As the day winds down, our team reviews the day’s operations, prepares for the next day, and reflects on the successes and challenges faced. Vehicles are returned, inspected, and readied for the next hire. The office closes at 8:00 PM (Monday to Friday), but our commitment to excellence never stops.

Weekend Operations

We also operate on weekends, with adjusted hours to accommodate our customers’ needs. Saturdays see us open from 8:00 AM to 5:00 PM, and Sundays from 12:00 PM to 5:00 PM. Whether it’s a last-minute rental or a weekend move, we’re here to help.

At Devon Van Hire, our dedicated team works tirelessly to ensure that every customer has a seamless and enjoyable experience. From the mechanics who maintain our fleet to the customer service representatives who handle your booking, every member of our team is committed to excellence.

Ready to experience the Devon Van Hire difference? Contact us today and see how we can make your next rental experience the best it can be.